Journal Subscriber Refund FAQ

How long will it take for me to receive my check? 

A physical check will be mailed to the address you’ve provided within 14-20 business days from the date you submitted your acceptance response. 

How was my refund amount calculated? 

This amount is determined by the date of your subscription, the type of subscription you signed up with, and the quantity of issues that you were owed since the Journal was paused indefinitely after the July-August 2018 issue.

Where can I locate my claim reference number?

If you submitted a claim verifying your eligibility, a confirmation email was sent to you stating your refund amount with a unique claim reference number.

What if the subscriber is no longer employed with the organization?

Please contact us at admin@grassrootsinstitute.org from an email address associated with the organization and we will locate your original subscription.

What if I cannot find my name in the current records?

It is possible that you may not be eligible for a refund. If you think this information is incorrect, please submit an inquiry